San Francisco State University
Increased centralization of IT services has challenged the coordination point and delineation of discipline specific needs and services. Central services seek scale and standardization. IT compliance and complexity require increased IT management. Discipline needs can frustrate and challenge emerging service strategies and compromise curriculum and teaching. However, these challenges can become opportunities.
San Francisco State University’s Academic Technology Desktop Service provides IT support to a majority of academic programs on campus and is focused on balancing common baseline IT support with discipline-specific needs that are responsive and strategic to department needs, faculty curriculum, and IT sustainability.